Translation of the Swedish course syllabus 
Hospitality Management, 7.5 credits
(Hospitality Management, 7,5 högskolepoäng)
Course code: 1041TR
Subject area: Tourism Studies
Main field of study: Tourism Studies
Academic school: School of Natural Sciences, Technology and Environmental Studies
Disciplinary domain: Social Sciences 100%
Grading scale: AF
Education cycle: First-cycle (Bachelor)
Course level: B (intermediate)
Progressive specialisation: G2F (First cycle. Entry requirements: minimum 60 credits from first-cycle courses)
Language of instruction: English
Valid from: HT 2018 (autumn semester)

1. Validation

This course syllabus was validated by the Faculty Board for Humanities, Social Sciences and Technology at Södertörn University on 2018-04-23 according to the stipulations in the Higher Education Ordinance.

2. Entry requirements

The equivalent of English B and 60 credits in Social Sciences or Humanities.

3. Learning outcomes

Upon completion of the course, the student can
  • describe hospitality as a theoretical approach to staff management and attitudes towards customers, and relate it to different cultural perspectives;
  • analyse and investigate front functions and management processes from a service and personnel perspective within a company working with hospitality;
  • design management strategies consistent with the goals of a company in the hospitality industry and describe how to apply them in daily leadership;
  • critically examine how a company in the tourism industry manages hospitality in general and its ability to profitably deal with the consequences of guests' demands regarding service, experiences, security and the environment.

  • 4. Course content, modules and examinations

    The course introduces the hospitality industry and its companies' daily operations. Different definitions and meanings of hospitality in customer meetings are analysed. The course also examines how the tourist companies' front and management personnel can manage their operative work using different management strategies. An investigation is conducted into how hospitality, service and customer interaction can be planned and managed in a tourist company's service processes. Furthermore, an investigation is made of how effective staff management can be conducted in these companies using a constructive company culture. Finally, it examines how different aspects can influence the service process in a service company, such as quality and revenue management.

    • Hospitality Management, 7,5 credits
      (Hospitality Management, 7.5 högskolepoäng)

    • 1001, Hospitality Management, 7,5 credits
      (Hospitality Management, 7.5 högskolepoäng)
      Grades permitted: A/B/C/D/E/F

    5. Course design

    Lectures, group work and seminars.

    6. Examination format

  • Written examination
  • Written group report
  • Oral presentation in groups
  • Seminar participation

    At most one (1) missing seminar occasion can, in consultation with the course coordinator, be compensated for via an individual written assignment.
  •  The grading criteria are distributed prior to the start of a course or module.

    If a student has a certificate for compensatory support from Södertörn University, the examiner may decide on an adapted examination or alternative examination form in accordance with Södertörn University's regulations.

    7. Reading list

    If there are changes in the reading list between semesters, a new list for the next semester is to be validated no later than July 15 and December 15 respectively.
    Valid from Valid to Decision date Decision board
    HT 2018VT 20192018-04-17Ämnesrådet för turismvetenskap
    HT 20192019-05-14Ämnesrådet för turismvetenskap

    8. Restrictions on accreditation

    The course may not be accredited as part of a degree if the contents are partly or wholly the same as a course previously taken in Sweden or elsewhere.

    9. Other stipulations
    Following the Vice-Chancellors decision on internationalization and grade scale at Södertörn University College (dnr: 1148-1.1.2-2018), this syllabus replaces the syllabus with course code 1035TR, with the difference that the grade system has been updated. The syllabus is determined through special order (dnr: 1776-2.1.1-2018).