|Translation of the Swedish course syllabus|
|Hospitality Management, 7.5 credits|
|(Hospitality Management, 7,5 högskolepoäng)|
|Subject area:||Tourism Studies|
|Main field of study:||Tourism Studies|
|Academic school:||School of Natural Sciences, Technology and Environmental Studies|
|Disciplinary domain:||Social Sciences 100%|
|Education cycle:||First-cycle (Bachelor)|
|Course level:||B (intermediate)|
|Progressive specialisation:||G2F (First cycle. Entry requirements: minimum 60 credits from first-cycle courses)|
|Language of instruction:||English|
|Valid from:||HT 2018 (autumn semester)|
This course syllabus was validated by the Faculty Board for Humanities, Social Sciences and Technology at Södertörn University on 2018-04-23 according to the stipulations in the Higher Education Ordinance.
The equivalent of English B and 60 credits in Social Sciences or Humanities.
Upon completion of the course, the student can
|4.||Course content, modules and examinations
The course introduces the hospitality industry and its companies' daily operations. Different definitions and meanings of hospitality in customer meetings are analysed. The course also examines how the tourist companies' front and management personnel can manage their operative work using different management strategies. An investigation is conducted into how hospitality, service and customer interaction can be planned and managed in a tourist company's service processes. Furthermore, an investigation is made of how effective staff management can be conducted in these companies using a constructive company culture. Finally, it examines how different aspects can influence the service process in a service company, such as quality and revenue management.
1001, Hospitality Management, 7,5 credits
(Hospitality Management, 7.5 högskolepoäng)
Grades permitted: A/B/C/D/E/F
Lectures, group work and seminars.
At most one (1) missing seminar occasion can, in consultation with the course coordinator, be compensated for via an individual written assignment.
|The grading criteria are distributed prior to the start of a course or module.|
If there are changes in the reading list between semesters, a new list for the next semester is to be validated no later than July 15 and December 15 respectively.
|8.||Restrictions on accreditation
The course may not be accredited as part of a degree if the contents are partly or wholly the same as a course previously taken in Sweden or elsewhere.
Following the Vice-Chancellors decision on internationalization and grade scale at Södertörn University College (dnr: 1148-1.1.2-2018), this syllabus replaces the syllabus with course code 1035TR, with the difference that the grade system has been updated. The syllabus is determined through special order (dnr: 1776-2.1.1-2018).